Introducing Chatbots and Cognitive Services

Ashesh Shah
August 21, 2017
430 Views

Chatbots are the boon of our century – they’re humanoids that use natural language processing and artificial intelligence to aide businesses in building relationships with potential and existing customers. When fed with adequate information, they can carry out human like conversations with people and answer their queries. It acts as a customer service representative, only smarter, quicker and available 24/7. Human drawbacks affecting productivity like mood, energy, motivation, etc are absent in chatbots.

To meet the market demand and build the reputation of any organization, the need for handling customer grievances and queries is more than ever. Equipped with machine learning, chatbots are always on a loop of continuously learning from human inputs, identifying and tracking their behaviour, and improving its response quality. The more it functions, the smarter it gets. Organisation’s magnitude of efficiency and cost cutting increases drastically; profits can be generated even after office hours. There is no end to how beneficial chatbots can prove to be when implemented correctly. From providing customers with adequate answers, saving several man hours and reducing work load on employees, they ace it all with ease.

While chatbots are primarily limited to text based communication, its advanced counterpart – cognitive computing – takes care of more complex features like face recognition, emotion sensing, voice detection and visual tagging. Cognitive services make extensive use of artificial intelligence to understand human responses and act aptly.

Businesses can use these technologies to gather rich data and enhance their understanding of their customer base. With better clarity on what clients need, want, like and dislike, businesses can market their products or services accordingly. Adapting chat bots and cognitive services in one’s business processes is an affirmed path to increased growth and success.

You may be interested

The overall impact of Artificial Intelligence
Artificial Intelligence
0 shares141 views1
Artificial Intelligence
0 shares141 views1

The overall impact of Artificial Intelligence

Ashesh Shah - Sep 15, 2017

The basic concept of artificial intelligence is that a computer system can be used to perform tasks that would ideally…

Fusion Informatics wins the India 500 Most Promising IT company – 2017 award
News
0 shares231 views
News
0 shares231 views

Fusion Informatics wins the India 500 Most Promising IT company – 2017 award

Ashesh Shah - Sep 01, 2017

Recently India50o0 unveiled its Winners list of 2017 and we are happy to announce that Fusion Informatics has been awarded…

AI: Human Intelligence Simulation, processed by machines
Artificial Intelligence
0 shares291 views
Artificial Intelligence
0 shares291 views

AI: Human Intelligence Simulation, processed by machines

Ashesh Shah - Aug 30, 2017

The 21st century can somewhat be pegged as the digital era and one of the most rapidly changing trend in…

Leave a Comment

Your email address will not be published.

Captcha *